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Our Newsletter

Q & A

1. How much is the postage? Price includes Tax?

Listed price is the final price you will pay, including P&P and tax, however, some Asian and South American countries need to pay extra postage, please contact customer services before you place your order.

2. Which countries do you deliver to?

We deliver to Ireland, Spain, USA, Canada, Australia, New Zealand free of postage and some other countries with some postage charge. Please contact our customer services if you are not sure if we can deliver to you.

We don't deliver to the UK, Germany, Belgium, France and any African countries. Any customers who come from the above countries and place order will be refunded later on and a little commission fee will be charged by our 3rd party payment company which is out of our control.

3. What courier do you use for deliveries and are they traceable?

We use EMS International Express to ship our items. For Australian customers, AU post will deliver goods to your doorstep. Other countries may have different couriers to deliver your parcels to your door. 

You will be able to see the tracking number of your order which can be tracked online.

4. How long is the delivery?

We dispatch most of our orders the next working day after we receive the payment, some other orders may be delayed a few days depending on stock availability. The average delivery time is 6-9 working days.

Some unexpected issues like weather, flight delay, post office strikes and so on may delay the delivery. We will do our best to inform you in the first place if it happenes. 

5. What payment methods do you accept?

At the moment, our system accepts VISA and Master (debit or credit) card payment.

6. Return Policy

You may return any unopened item, within 7 days of receipt for a full refund. We will refund you in full once our suppliers have received the item. 

Note: Unwanted items that are returned must remain in their original condition, unopened, unused and with any seals or shrink-wrap intact.